Our agency is committed to providing the highest level of customer service. To meet the needs of our clients we require businesses/sole traders seeking work through our agency to become an agency approved and preferred supplier.

How to become a LAWSON preferred supplier?

1. The first step in this process involves you filling out the below Supplier Application Form.
   
   
2. Once you have submitted your Supplier Application Form, please email our agency copies of your Insurance Policy, ABN/ACN and Trades Licence to lawsoninvoices@tapi.com.au and rental.team@lawsonre.com.au.
   NOTE: Please note you will be required to provide copies of your renewed insurance policy and trade license each year in order to remain a LAWSON Preferred Supplier.
   
   
3. COVID-19 Compliance: our agency has taken extra precautions around the safety of our clients, creditors and staff. To ensure we are complying with COVID-19 regulations, please fill out the below COVID-19 Compliance form so that we can save it on record. For your safety, each tenant must also fill out this form when submitting a maintenance request and their completed form will be emailed to you with the job details.

Emergency / Urgent Work

• Emergency work will be phoned but may also be sent as an SMS, followed with an email work order.
• We ask that you attempt to speak to either the LAWSON Property Manager or Landlord prior to completing any works on a PRD property,

General Work Orders / Quotes

• All work orders and quote requests will be sent via email and include: Full maintenance request details, tenant completed COVID-19 Compliance Form, tenant contact details for access, landlord contact details should you need to contact them directly to discuss the maintenance or seek approval.
• We expect all work orders will be responded to by the LAWSON preferred supplier by contacting the tenant the same day or within 24 hours.
• For accessing all tenanted properties, access must be arranged directly with the tenant.
• For accessing vacant properties, please call our office ahead of time and we will arrange a set of keys for you.

NOTE: only LAWSON Property Managers or Landlords may give approval for works to proceed.

• Suppliers who are required for emergency work (plumber, electrician, locksmith) must be contactable 24 hours / 7 days a week.
• If going away / having time off, please advise our office of your alternative / relief contact number and names.
• If you are not able to accept the work and complete it in the required time period, please advise our office promptly so the job can be reallocated.

• Our agency processes payments on the last day of each month. All invoices must be received 3 working days prior to this date. If invoices are received after this cut off date, payment will not processed until the following month.
• Invoices must be itemised for parts and labour unless otherwise agreed.
• Receipts and warranty documentation must be produced if required.
• All invoices must be sent in a PDF format to accounts.team@lawsonre.com.au. Formats other than PDF will not be accepted.